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    Privacy Policy

    Last updated:

    Effective date: Launch date

    This Privacy Policy explains how Aidwick AI Lifesciences Private Limited ("Aidwick", "we", "us") collects, uses, shares, and protects personal information when you use our website and services at www.aidwick.com (the "Services").

    1. Who we are

    Legal entity: Aidwick AI Lifesciences Private Limited

    Registered address: H No 16-11-476/92, Malakpet, Hyderabad- 500036, Telangana

    Grievance Officer: contact@aidwick.com

    2. Information we collect

    • Account information (e.g., name, phone number/email, login identifiers).
    • Service information (e.g., bookings for consultations or lab tests, preferences, support queries).
    • Health-related information you provide (e.g., symptoms, uploaded reports, consultation details), where applicable for the Services.
    • Payment information: payments are processed by our payment partners; we may receive limited payment status and transaction references.
    • Device and usage data (e.g., browser type, pages viewed, IP address, logs, and approximate location inferred from IP).
    • Cookies/local storage: used for essential functionality, security, and improving user experience.

    3. How we use information

    • To provide and operate the Services (including bookings, notifications, and support).
    • To process transactions and prevent fraud/abuse.
    • To improve reliability, performance, and user experience.
    • To comply with legal obligations and enforce our terms.

    4. How we share information

    • Healthcare providers and labs: to fulfil your consultation or lab booking and related support.
    • Service providers: vendors who help us run the Services (hosting, analytics, communications, customer support) under appropriate safeguards.
    • Payment partners: to process payments and refunds.
    • Legal and compliance: if required by law, court order, or to protect rights, safety, and security.

    5. Data retention

    We retain information for as long as reasonably necessary to provide the Services, meet legal and regulatory requirements, resolve disputes, and enforce agreements. We follow a standard retention profile unless a longer period is required by law or a shorter period is requested and permitted.

    6. Security

    We implement reasonable technical and organisational safeguards designed to protect personal information. No method of transmission or storage is 100% secure; you should use strong passwords and protect account access.

    7. Your choices and rights

    You may have rights to access, correct, or delete certain information, and to withdraw consent where applicable. To request support, contact contact@aidwick.com.

    8. Children

    The Services are not intended for children unless used under the guidance of a parent/guardian and where permitted. If you believe a child has provided personal information without appropriate authorisation, contact us.

    9. International transfers

    Your information may be processed on servers located in India and/or other jurisdictions depending on our service providers. Where applicable, we use reasonable safeguards for such transfers.

    10. Changes to this policy

    We may update this Privacy Policy from time to time. We will post the updated version on this page and update the effective date.

    11. Contact

    If you have questions or concerns about privacy, contact our Grievance Officer at contact@aidwick.com.